CXR Larus Technical Support
CXR Larus has an excellent National Support Center technical staff ready to assist customers with installation technical support, or product troubleshooting whenever the need arises. Customers performing maintenance and installations during off-hours can rest assured that CXR Larus offers Emergency Technical support 24 hours a day / 7 days a week.
Additionally, Installation and User Manuals for all CXR Larus products are available free, 24 X 7 on our website.
HOW TO CONTACT VIA TELEPHONE:
The CXR Larus National Support Center technical staff is available for telephone consultation at 1-408-573-2715. This service is available 8:00 AM to 5:00 PM Pacific Time, Monday through Friday, except holidays.
For technical emergencies during off hours, weekends and holidays:
Please call 1-800-999-9946 (USA only) or +1-408-291-8014
(International) for our answering service.
When contacting the CXR Larus National Support Center by phone or email, please have the following information available, which will speed the process:
1. The Model number and Serial number of the product.
2. The product
List and Issue (if a Larus product).
3. Product purchase date - New
install or already in service?
4. Your contact information (phone
number, email address and so forth).
5. A description of the problem.
6.
A log of the switch settings of the unit.
HOW TO CONTACT VIA E-FORM or E-MAIL:
CXR/Larus also offers the support option of an on-line technical request e-form (Adobe PDF document). The Technical Support e-form is easy to fill out and use. Please follow the specific sending options at the end of the document. The e-form is automatically emailed to our technical specialists, and you can expect a response by the next normal business day. The form can also be printed and faxed to: 1-408-550-8357
You can also contact Technical Support by email at: customerservice@cxrlarus.com
NOTE: In order to use the PDF eforms, Adobe Acrobat or Acrobat Reader 6.0.2+ must be on the computer system in use.
